Bobs Bricks

Bobs Bricks

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Got questions? We've got answers!

This FAQ page is your one-stop shop for everything you might be curious about. Dive in to find answers about our products, ordering, shipping, and more.


Can't find what you're looking for? No worries! Feel free to contact us and we'll be happy to help.

So many questions

Paying for your Lego awesomeness

Since moving to an eBay only store, most major payment methods are supported, however for ease of use, we recommend PayPal.


Gift certificates? Not quite yet...

As a small family business, we're hustling hard but don't offer gift certificates just yet. Stay tuned though, maybe someday soon!


Returning your Lego (but why would you?)

Hey, no judgement here! If something's wrong with your order, even if it accidentally slipped past our eagle-eyed quality checks, just shoot us a message on our contact page and we'll sort it out. Legally speaking, you have 14 days to change your mind and return anything (even if it's perfect Lego). Upon receiving your return, we'll perform a quick quality check to ensure it's unopened and complete, then get you a full refund (Minus our shipping fees) within 14 days.


Tracking your Lego adventure

All our sets are sent with Royal Mail' or Yodel's 48-hour tracked service. Once your order is packed and ready to go, we'll send you an email with tracking info so you can stalk your package like a minifigure on a mission!


Shipping around the globe (well, almost)

For now, we only deliver within the UK. Sorry international brick fans, but maybe someday soon!


How much for shipping?

We offer free shipping for the majority of our items. Only large, bulky sets are excluded from free shipping. Check out our Delivery Information page for all the details.


How long will my Lego take to get here?

Orders placed before 5pm get collected the next day. We use 48-hour tracked services, so your Lego shouldn't be too far away!


Oops! My Lego arrived a little worse for wear

We know how bummed you must be if your Lego set got damaged on its journey. Don't worry, just contact us through our contact page as soon as possible and we'll try our best to get things sorted.


Needing a hand? We're here!

For any questions you might have, check out our Contact Us page. We're always happy to hear from you!


Genuine Lego, all the way!

We only sell the real deal here – anything else is just… well, not Lego. We wouldn't steer you wrong!


Keeping your Lego squeaky clean:

A soft paintbrush and a can of compressed air are your best friends for keeping dust bunnies away from your sets. Who wants dusty spaceships anyway?


Our Lego story

This shop is a 2024 project by a father-son team who are totally obsessed with bricks (and maybe slightly addicted). We just wanted to share our love of Lego and maybe fund our own plastic brick habit in the process! 

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